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M4’s digitalised field service management and improve productivity for the team. Schedule jobs more efficiently, optimise trips, send quotes and invoices via email.
With Fast Track program, gain productivity boost instantly and progressively.
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ALL THE TOOLS YOU NEED TO RUN YOUR BUSINESS.
With M4’s customizable system, create, send, and track professionally all from one place.
Customize M4 invoices with your company branding, and easily include important details such as discounts, required deposits, and contract terms.
Need to know which staff is where? Do it easily by looking at the team calendar.
Stay updated on your inventory levels and never lose count with M4 stocks tracking & management.
Send professional quotes to your customers by making in-depth estimates of the cost. Don’t lose potential sales, be reminded by M4 system for any enquiries that have not been quoted yet.
Stay ahead of competitors and Impress clients with easy, automated communications. It’ll look like you’ve got an entire back office devoted to customer service, but M4 will automate everything for you.
Use costing sheets to compile margin earned on a product or job and report on accumulated costs associated with a product or a production job. Form a base setting of prices on similar services or products in the future.
Make your customer feel like they are important to you by never forgetting details about them. With M4 you’ll see past quotes, jobs, visits, invoices, and a full billing history associated with each of your customer. Use custom fields to track and report on other important customer details.
Renew orders and contract with similar setting with just a few clicks, save time from repetitive typing or writing the same information over again. If a contract or an order status is about to end within a set amount of time that you specify, M4 automatically sends a reminder to let you know.
Manage your company like a professional. Send your customers professional invoices by customizing M4 invoice templates with your company branding and messaging.
Including all of the essential information—line items, total, due date, payment options—and choose to include your company’s logo, website, email, phone number, and more.
Don’t let the cash flow stop. Work tends to be stressful, leading to disruption & miscommunications in your business, as well as your workflow.
Stay alerted with M4’s billing reminders. M4’s automated system will remind you whenever, a bill needs to be send, or there is an order that has yet to be billed.
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Create a job, choose a customer and assign it to your team with only a few clicks. Scheduling in M4 gives you the flexibility you need to add new jobs, close jobs, and complete jobs—faster.
Increase the total income of your business, by managing your team efficiently with M4’s team calendar.
View created schedules by filtering them in varioud different filters such as monthly view, weekly view and daily view.
View sales overview and performance for a whole year, analyse factors that contribute to higher performance and reuse them to effectively increase your income.
Use dashboard to also monitor the status of jobs, teams, as well as stock. M4 system will always keep your dashboard up to date by getting data from sources every second and displaying it to you.
Manage all of your reports from the same window. No more hassle of searching, all the information that you will need stored at the same location. View reports right from M4 or export by using Email.
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ALL THE SUPPORT
Manage in-coming, out-going & transferred stocks with M4’s inventory feature allows you to have a full knowledge of stock usage on a job to the smallest quantity with insight reporting.
Manage & adjust inventory delivery order, goods received, rental, stock out and transfer with only a few clicks.
Measure and know the service performance rating of your team or technician by their customers.
After each job or work is completed, customers will be able to rate the service provided within 1-5 stars, which you can use to analyze for the improvement of your company.
Collect signatures from customers after a job is completed via the M4 mobile application.
Capture every detail of a job with image capturing. Shoot Images before & after a job is complete.
If you want to be a professional, you will need the proper tools to do the job. MapScan allows you get out in the field with full confidence.
OPTIMIZE DAILY ROUTES
Easily map one-off or recurring jobs for all of your crews. Determine the quickest, most cost and fuel-efficient route for each of your crews in a matter of seconds and easily visualize your day’s work on a map to make strategic dispatching decisions.
Use GPS tracking to assign nearby team members new, last-minute jobs so you can fit more work into your day.
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Running a pest control business means dispatching team members, managing daily operations, bringing in new business, and sending out invoices… There’s a lot going on and even more to remember. You can trust M4’s Pest Control system to keep those important details from slipping through the cracks.
Your hygiene service business has you constantly on the go. Between managing jobs, dispatching your crew, and getting new customers, it is tough to find the time to keep your business organized. That’s where we come in. M4 has helped thousands of hygiene service companies run a smarter, more efficient business.
M4 keeps track of your team, jobs and everything else you need to keep your plants rental company organized and your customers happy. In fact, M4’s plants rental system has helped thousands of field-service professionals just like you become more profitable and efficient, without all the headaches.
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See all Industries M4 Works for
Air Conditioning Servicing & Repairs
Alarms & Security
Boat washing, Detailing & Cleaning
Car Servicing & Repairs
Conputer Repairs Services
Computer Sales & Services
Construction & Renovation Services
Display Lighting Installation Services
Fleet Maintainance & Repair Services
Flooring Sales & Services
Furnace Repair & Services
General Repair Services
Genarator Service & Rentals
Glass Replacement Services
Health & Beauty Services
Home Health Care Sales & Services
Kitchen Exchaust Sales & Services
Landscpaing & Lawn Maintainance
Medical Equipment Sales & Services
Network Installation Services
Office Automation Sales & Services
Retail Sales & Services
Pest Control Services
Pool & Spa Services
Repair & Restoration Services
Satelite Dish Installation
WANT TO KNOW MORE?
Most frequent questions and answers
Field service management (FSM) enables business owners to manage and grow their business efficiently and cost-effectively. With FSM software, you can schedule more jobs, create optimized routes, alert and communicate with clients, integrate with inventory and accounting solutions, and get paid online, all from one affordable platform. M4 has been designed so that, whether you’re at the office or in the field, you have the tools at your fingertips to organize your team, communicate with your customers, and grow your business.
Field service software is used by companies that handle repairs, installs, maintenance, landscaping, cleaning, and other services that require crews to work at customers’ homes, businesses, or in the field. Industries such as residential cleaning, hygiene services, plumbing, electrical contractors, pest control, and tree care rely on software to reduce costs, boost efficiency, and impress their clients.
Absolutely. Mobile field service management lets you to manage your team and operations from anywhere.M4 mobile App gives your technicians access to their schedules, work order information, quotes, and turn-by-turn directions to their next job, anytime and from any phone.
- Schedule and dispatch crews more efficiently: Never miss another service appointment. With M4’s colour-coded drag and drop calendar, you can easily see who’s available, assign them to jobs, and create efficient daily schedules.
- Organize customer records and past visits: Store past quotes, invoices, photos, notes, and a full billing history associated with each of your clients with M4’s customer relationship manager (CRM).
- Lower fuel costs: Use route optimization to create smart routes that reduce mileage and increase efficiency. You’ll be able to fit more jobs into each day.
- Improve customer satisfaction: Give your clients the service they deserve. Send on-my-way text messages, instantly email quotes and invoices, and let customers create new requests, check on job progress, and pay invoices online.
- Improve your cash flow: Stop spending time invoicing and following up on late payments. With M4, you’ll be able to invoice jobs in just a few clicks.
The Bottom Line: Field Service Management Software will you save time and money, so you can focus on growing your business. Plus, M4’s free dedicated support will help you every step of the way.